Damaged Items: The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time! We have a limited time to report problems to our suppliers and shippers so they will cover the cost of shipping a new item to you. Please follow the steps below:
- DO NOT SEND THE DAMAGED ITEM TO OUR RETURN ADDRESS ON THE BOX OR PACKING SLIP! That address is for the shipping company, should they have a problem with delivery. On a rare occasion we would need the item returned to us. We can typically help you without having you take the additional time and effort to repackage and send it back to us.
- Take a photo of the damaged or defective item. Please verify that the damage/defect is in focus before sending the picture.
- Take a photo of your Packing Slip. No forms to fill out. Just take a picture and we'll scan it for your order info.
- Attach the above photos in an email to email@example.com <----- save time: copy this address, then paste it into your email. Briefly describe the damage/defect you discovered. We'll respond to you as soon as possible - typically in less than 24 hours.
Wrong size: If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the order. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. If you'd like a different size, get in touch with us at firstname.lastname@example.org <----- save time: copy this address, then paste it into your email. We'll let you know what your next steps are.